All About Medicare Cards

Medicare cards have identifying information:

• Name (first name, middle initial, last name)
• Medicare number
• Plan(s) enrolled in
• When coverage began

Rarely. When a person contacts Medicare by phone, email, or in-person, Medicare may reach out with follow up information, but only with permission.

Medicare’s primary mode of communication is through the mail and a member’s Medicare.gov portal. Medicare will not:

• Call and ask personal information
• Ask for money
• Threaten to cancel health benefits

If someone calls claiming to be with Medicare, hang up and call (800) 633-4227 to verify if it is a valid matter.

For those that have lost or damaged their card, may request a replacement either online under their Medicare.gov account or by calling (800) 633-4227. There is not a cost for replacing the card.

New cards are not issued until after a name change is officially completed with the Social Security Administration. Once this is done, a new card may be requested by contacting Medicare at (800) 633-4227.