• You have the right to make your own choices. Those include the right to select your own doctor and pharmacy, to choose whether you want to participate in activities, the right to refuse services and medications.

• You have the right to file complaints and submit grievances.

• You have the right to leave the facility if you choose to do so.

• You have the right to be treated with courtesy and respect by all staff and other residents.

• You have the right to privacy when you make or receive telephone calls, when you visit with guests, and the right to privacy in your living space.

• You are entitled to keep your correspondence, your financial, and your personal records private.

• You can choose and use your own personal possessions so long as their use does not infringe on the rights of others. (For example, you do not have the right to blast your radio at a volume that disturbs your neighbors).

• All residents are entitled to use the common areas.

All residents have the right to be free from physical, mental, emotional, or sexual abuse. Facility staff is not permitted to:

• Lock you in your room,

• Use physical or chemical restraints to control you,

• Keep you secluded from other residents,

• Use your money or property for their own benefit, or

• Discriminate against you on the basis of race, religion, national origin, or sexual orientation.

• You have the right to review your facility records.

• You have the right to read and review all state regulations for assisted living facilities as well as the most recent ADHS survey of your assisted living facility.

• You have the right to written notice of any change in fees or charges at least 30 days prior to the change. The 30-day notice may not be applicable if your care needs change. (For example, a resident suffers a stroke and can no longer live independently in his or her facility apartment.)

Living in a particular assisted living facility is your choice under the law. You have rights in deciding whether to transfer to another facility or to relocate within your current facility.

Under normal circumstances, you are entitled to 30 days written notice if the facility wants to terminate your residency. However, you also need to know and understand the situations when the facility can require you to leave and go elsewhere:

• You may be terminated without notice under these conditions:
  • Your behavior is so disruptive that you are deemed an imminent threat to the health and safety of others.
  • You have medical needs that require a higher level of care than the facility is licensed to provide.
  • You have urgent medical needs that require transfer to a hospital, rehabilitation facility, or other pace with a higher level of care.
• You may be terminated with 14 days written notice for:
  • Failure to pay your fees and charges;
  • Documentation of non-compiance with your residency agreement.

If the assisted living facility elects to terminate your residency, the written notice shall include the reason for the termination. It must also inform you of the effective date of the termination, your right to file a grievance, and the facility’s refund policy.

Management must also give you the phone numbers and addresses for local agencies on aging, Department of Economic Security, the Arizona Long Term Care Program, and the Arizona Long Term Care Ombudsman.